AI is taking on many of humans’ functions at call centers and could erase the need for most of their employees in as little as a year, according to Krithi Krithivasan, CEO of India’s Tata Consultancy Services.
Tag: AI
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AI: THE NEXT GENE EDITOR?
The state of the art in gene editing is a process called CRISPR. It uses snippets from bacteria’s immune systems that are able to slice DNA.
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MICROSOFT STRIKES AI DEAL WITH INDONESIA
After a meeting between Microsoft CEO Satya Nadella and Indonesian president Joko Widodo, the company announced it will invest $1.7 billion in the country’s AI and cloud computing infrastructure over the next four years, including construction of a data center campus.
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WHEN THE ECONOMY FALLS JOBS GO WITH IT
It’s global. The numbers are there for all to see. From developed to underdeveloped nations, economies are slowing down and/or contracting.
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WHITE-COLLAR HIRING HAS STALLED
The rate of hiring in accounting, finance, law, media, professional services, and technology is only about a third of that for the labor market as a whole, Bloomberg reported.
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INVESTORS: SHOW US THE MONEY
Share prices for Amazon, Meta, and Microsoft fell last week as investors grow tired of seeing companies pour capital into AI research and development without producing enough revenue yet to justify the expense.
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FROM THE “AI BEHAVING BADLY” FILE…
The World Health Organization (WHO) has created an AI to answer basic questions about health and offer advice about such things as healthy eating, mental health concerns, and quitting smoking.
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CREATING A “TOXIC AI” TO PREVENT AIs FROM BECOMING TOXIC
AI researchers at the Massachusetts Institute of Technology seem to have been inspired by the idea that “the only thing that stops a bad guy with a gun is a good guy with a gun.”
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INDUSTRY, U.S. LEAD IN AI RESEARCH, STANFORD STUDY FINDS
AI bests humans in English language comprehension and reasoning from visual images, as well as in some other tasks. However, humans still outperform AI in complex mathematical performance, planning, and often in common sense.
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EXECUTIVES EXPLAIN HOW AI WILL CUT JOBS AND IMPROVE THE ONES THAT ARE LEFT
By using AI to answer customers' questions and issues at a call center, Keybank has seen the number of people needing to talk with human customer service representatives reduced, giving the humans remaining in the center more time to help people with complex problems, a company spokesperson told the Wall Street Journal.